Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support role at PT KODE KOLEKTIF INDONESIA is curated from Glints (category Kesehatan). Note the work location (Kemantren Umbulharjo) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Requirements
- Fresh graduates are welcome to apply. Preferable experience in IT Support, Customer Support, or other related technical roles
- Good understanding of software systems, APIs, and troubleshooting methods
- Strong analytical and problem-solving skill
- Good english communication skills, able to explain technical topics in simple terms
- Familiarity with tools such as Postman (basic), SQL (basic), and ticketing systems
- Ability to work efficiently in a fast-paced environment with cross-functional teams
- Detail-oriented, patient, and customer-focused
- Flexible and willing to work in a shift rotation as required
- Experience in payment gateway projects is a plus
Responsibilities
- Respond to user inquiries and technical issues via chat, email,online meeting or ticketing systems
- Perform initial troubleshooting for application errors, login/access issues, feature malfunctions, or performance problems.
- Reproduce user-reported issues and collect detailed information to support further investigation
- Escalate complex issues to the Development or Operations team with complete and accurate documentation
- Monitor system health, identify abnormalities, and report urgent incidents promptly
- Provide clear instructions and guidance to users regarding system usage, configurations, or feature navigation
- Maintain and update knowledge base articles, SOP, and internal technical documentation
- Collaborate with Product, QA, and Developer teams to ensure fast and effective issue resolution
- Track and follow up on open tickets to ensure timely closure and user satisfaction