Job Description
Full details about the role and requirements
Yukerja Summary
The Student Progress Advisor role at Sparks Education is curated from Glints (category Pendidikan). Note the work location (Gubeng) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Requirements:
- Bachelor’s degree (any major)
- 1–3 years experience in customer success, account management, retention, or sales
- Comfortable handling 50–200 active clients simultaneously
- Strong communication and relationship management skills
- Able to handle complaints and difficult conversations with parents
- Organized and disciplined in follow-ups and tracking data (Google Sheets / CRM)
- Comfortable discussing renewals, packages, and pricing with parents
- Proactive in identifying churn risks and resolving issues
Key Competencies:
- Patient and persistent in follow-ups
- Structured and detail-oriented
- Emotionally stable when handling complaints
- Strong sense of ownership toward retention targets
Key KPIs:
- Renewal rate
- Parent response rate
- Parent satisfaction (NPS)
- Retention performance