Technical Account Manager

# Technical Account Manager **Location:** USA & Canada (Remote) **Level:** Middle Level ## WHAT YOU'LL DO: - Own platform usage and adoption KPIs across assigned clients. - Lead onboarding and training sessions for clients after platform access is granted. - Run product demos and explain key Elevate features in a clear, client-friendly way. - Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows. - Proactively introduce new platform features, dashboards, AI tools, and agents. - Identify adoption gaps and create action plans to increase active platform usage. - Collect client feedback and translate it into clear product and data recommendations. - Partner closely with Product, Data, Client Services, AI Lab, and Support teams. - Support Sales and Client Services teams with technical product expertise when needed. ## WHAT YOU BRING: - 3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role. - Experience working with SaaS platforms, dashboards, analytics tools, or workflow products. - Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools. - Experience conducting client trainings or product onboarding sessions. - Ability to work cross-functionally with Product, Data, Client Services, and technical teams. - Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences. - Strong project management and follow-up skills. - Excellent written and verbal English. ## WHAT WE OFFER: - Competitive salary. - Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because. - Growth-focused environment: Access to learning resources and clear pathways for growth. - Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close. - A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always. ## SELECTION PROCESS: - **Screening Interview (45 minutes)** – Initial conversation with a recruiter. - **Team Interview (up to 60 minutes)** – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows. - **Final Interview (Up to 60 minutes)** – Meet with the Team Lead for an in-depth discussion of your experience and skills. - **Offer** – If successful, you'll receive an offer to join our team. --- AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company.

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