Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative (Spanish Bilingual) role at Snapscale is curated from Jobicy (category Kesehatan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Description
Overview:
Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.
The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.
Responsibilities:
- Perform insurance verification (preferred but not required)
- Handle new patient enrollment and intake processes
- Answer incoming calls and assist patients with inquiries
- Schedule and reschedule patient appointments efficiently
- Respond to patient emails and text messages in a timely manner
- Manage and update patient records using EMR systems
- Ensure accurate documentation and maintain patient confidentiality
Perks:
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Internet allowance
- Opportunities for career growth and development
Requirements
- Proficient in both written and spoken Spanish and English
- Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
- Comfortable supporting US based clinics and physicians
- Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
- Demonstrates strong empathy and interpersonal skills when handling patient interactions
- Highly organized, detail-oriented, and reliable.
- ?Must have a stable internet connection and a quiet remote work environment