Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Experience Associate - Open to Fresh Graduate (Medical Field) role at Asia Peopleworks Inc. is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Summary
We are looking for a customer-focused and service-oriented Customer Experience Associate to provide exceptional support to members by addressing inquiries related to healthcare benefits, Letter of Authorization (LOA) issuance, policy coverage, approval status, exclusions, and other HMO-related concerns. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering high-quality customer service.
Key Responsibilities
- Provide prompt and accurate assistance to members regarding benefit utilization, LOA issuance, policy coverage, approval status, exclusions, and other related inquiries.
- Handle member complaints and feedback professionally, ensuring timely and appropriate resolution.
- Meet established service-level agreements (SLAs) by maintaining high productivity and quality standards.
- Coordinate with the technical team, insurance providers, brokers, and healthcare service providers to address member concerns and ensure efficient service delivery.
- Maintain accurate records of customer interactions and transactions.
- Perform other duties and ad hoc tasks as assigned by management.
Qualifications
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Certificate in Insurance or any related field.
- Experience in the HMO, Third-Party Administration (TPA), call center or healthcare
- Excellent verbal and written communication skills in both English and Filipino.
- Strong customer service, problem-solving, and interpersonal skills.
- Ability to work independently and efficiently in a fast-paced environment.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
- Willing to work on shifting schedules.