Job Description
Full details about the role and requirements
Yukerja Summary
The VIP Operations Manager (Voice Chatroom / Live-streaming) role at Funi Pte Ltd is curated from JobStreet (category Teknologi & IT). Note the work location (Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities:
VIP Relations: Maintain 1-on-1 relationships with Indonesian high-value users (VIPs/Whales) via WhatsApp/Telegram to ensure premium service.
Revenue & Retention: Monitor VIP consumption data, implement personalized retention strategies, prevent churn, and stimulate re-charging.
Feedback & Insight: Gather VIP feedback, analyze their psychological needs, and collaborate with product/operation teams for local optimization.
Event Execution: Organize exclusive online events and privilege programs to enhance VIP stickiness and brand loyalty.
Requirements:
Experience: 1+ years of VIP operations experience specifically within Voice Chatrooms or Live-streaming platforms.
Language: Native Bahasa Indonesia; proficient in English or Chinese for internal communication.
Skills: High empathy, excellent negotiation skills
Flexibility: Adaptable to fast-paced environments and flexible working hours