Job Description
Full details about the role and requirements
Yukerja Summary
The General Manager role at PT Bali Mana One is curated from JobStreet (category Teknologi & IT). Note the work location (Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
WE ARE HIRING
GENERAL MANAGER (VILLA MANAGEMENT)
Location: Bali, Indonesia
Employment Type: Full-time
About the Role
We are seeking a highly organized, strategic, and hands-on General Manager to oversee the daily operations, team performance, and guest experiences across our premium villa portfolio. You will bridge the gap between day-to-day ground operations and high-level company strategy, ensuring excellence at every touchpoint.
The ideal candidate is a natural leader who thrives in a fast-paced hospitality environment, excels at problem-solving, and is passionate about system optimization, team accountability, and maintaining world-class property standards.
Key Responsibilities
1. Daily Operations OversightCross-Department Coordination: Oversee and streamline daily operations across all villas, ensuring seamless synergy between Villa Managers, Housekeeping, Maintenance, Guest Relations, and External Vendors.
Rapid Issue Resolution: Actively monitor ongoing operational issues, ensuring fast, effective solutions to keep all properties guest-ready at all times.
Problem Escalation: Handle and resolve complex operational challenges effectively before they require CEO intervention.
Leadership & Supervision: Supervise and mentor department heads and on-ground staff, fostering a culture of accountability and high performance.
Performance Standards: Implement clear KPIs, conduct regular operational reviews, and ensure strict adherence to company SOPs.
Talent Development: Assist in recruiting, onboarding, and training new team members while continuously identifying operational weak points to improve efficiency.
Satisfaction & Reviews: Maintain premium standards of guest satisfaction across all properties; closely monitor reviews and operational feedback.
Escalation Handling: Professionally manage and resolve escalated guest complaints to protect the brand’s reputation.
Communication Standards: Ensure the guest communication team maintains prompt, empathetic, and excellent service standards.
Owner Relations: Build and maintain strong, trust-based relationships with villa owners.
Reporting & Updates: Provide property owners with timely, transparent updates, performance reports, and operational insights.
Expectation Management: Align owner requests with operational realities regarding maintenance, upgrades, and property standards.
Workflow Optimization: Continuously audit and improve operational workflows to eliminate inefficiencies.
SOP Standardisation: Update, document, and standardize existing SOPs across the entire villa portfolio.
Tech & Automation: Work with the team to implement operational tools, project management software (e.g., Notion, Google Workspace), and automated/AI systems where relevant.
Property Standards: Ensure all villas are meticulously maintained and meet premium luxury standards.
Preventive Maintenance: Monitor and enforce preventive maintenance schedules to reduce reactive emergency repairs.
QC Enforcement: Coordinate major repairs, property upgrades, and enforce strict quality control checks for both housekeeping and maintenance teams.