Glints Teknologi & IT Full Time

Senior Agent Contact Center

PT. Transcosmos Indonesia

Semarang Barat IDR 3.700.000 – 4.200.000 Posted 1 days ago
Location Semarang Barat
Salary IDR 3.700.000 – 4.200.000
Job Type Full Time
Country Indonesia
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Job Description

Full details about the role and requirements

Yukerja Summary

The Senior Agent Contact Center role at PT. Transcosmos Indonesia is curated from Glints (category Teknologi & IT). Note the work location (Semarang Barat) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Job Description:

  1. Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
  2. Provide the appropriate solutions for Customers' cases related to Request & Complain for Online Travel Agency within the agreed SLA
  3. Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
  4. Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
  5. Always comply with the latest SOP, Working Instructions, Company guidelines
  6. Actively involve in team's activity based on availability"



Job Requirements:

  1. Experienced contact center agents (preferably experience in the online travel agency)
  2. Min. D3 - S1, with min GPA 2.75
  3. Familiar with Salesforce/CRM
  4. Preferably have active English skills (speaking/writing/reading/listening) min CEFR Level B1- Upper Intermediate
  5. Willing to work in a 24-hour shifting
  6. Willing to be placed in Semarang
  7. Willing to join as soon as possible
Sumber: Glints Updated 6 hr ago 10 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from Glints. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

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