Job Description
Full details about the role and requirements
Yukerja Summary
The International Travel & Customer Service Coordinator role at Asian Assistance is curated from JobStreet (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Working in an international environment providing service to worldwide clients & providers while being a part of a professional, young and dynamic team -
Position: International Travel & Service Coordinator
Location: Jakarta, Indonesia
Job description: Serve as a liaison between Asian Assistance overseas clients, providers and patients according to standard procedures while ensuring, that both clients and providers receives the absolute highest quality service and support.
Duties:
Provide and arrange assistance & travel services to international clients, scheduling appointments & follow up after end service with to providers
Manage and respond to incoming emails & phone calls in a very professional manner.
Complete daily task list, update task list and handover task to next shift.
Audit & prepare payment to providers
Identify problems and determine the type of support/service needed.
Plan and prioritize daily work activities, responding to the line manager and colleague’s requirements.
Prompt detection and escalation of any kind of serious operation issues, customers complaint to supervisor.
To be considered for the position You will need the following:
Minimum of Bachelor’s degree in relevant field.
Good written and verbal communication skills in English.
Proficiency in Amadeus software is required to manage and process travel bookings effectively.
Good computer literacy, knowledge of business software (Word processing), databases and communications.
Good organization skills, accuracy, high attention to detail and flexible approach to responsibilities.
Good ability to multi-task, prioritize, execute assignments which includes communication with clients, insurance companies and hospitals.
Good collaboration with other departments and team, be adaptable and flexible, work on own initiative, priorities work effectively and balance conflicting tasks, cases under supervisions.
Excellent interpersonal skills, problem solving skills.
Ability to work in both teams setting and independently with less supervision.
Effective, pro-activeness in communication and collaboration.
Ability to work under pressure and strict timeline.
Ability to work in shift, holidays, weekends.
Competencies & Contributions:
Ability to understand and appreciate issues from a wide range of perspectives and adapt Your thinking and approach based on this understanding.
A curiosity to find out/obtain more information about the insured member & situation.
Ask questions to clarify understanding, conducts research and scans the system, available tools and online platform for information that may be of use.
Thinks ahead and takes decisive actions to make the most of opportunity and avoid future issues.
Demonstrates a commitment to the company’s value and act in the best interest of the organization and its client’s, providers.
Good team player
Interested applicants are required to submit a full CV and expected remuneration in English as well as a recent photo to