Job Description
Full details about the role and requirements
Yukerja Summary
The Spanish CSR role at Naija Luxemart Ltd is curated from Bossjob (category Kesehatan). Note the work location (Pasay, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service support in both Spanish and English.
- Assist customers with inquiries, complaints, and product information via phone, email, or chat.
- Utilize problem-solving skills to address customer issues effectively.
- Document customer interactions and maintain accurate records in the database.
- Collaborate with team members to improve service quality and drive customer satisfaction.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field is preferred.
- Experience Level: 0–2 years of experience in customer service, preferably in a bilingual role.
- Skills and Competencies: Fluent in Spanish and English, with excellent communication skills.
- Qualities and Traits: Patient, empathetic, and able to work in a fast-paced environment.
- Responsibilities and Duties: Willingness to learn and adapt to new processes quickly.