Room Division Manager

About the role

We are seeking an experienced Room Division Manager to join Ulu Cliffhouse in Kuta Selatan, Bali. This is a contract position that offers an exciting opportunity to lead and manage all aspects of our accommodation operations. As Room Division Manager, you will be responsible for overseeing housekeeping, front office, and guest services to ensure exceptional standards of cleanliness, comfort, and hospitality. This role is pivotal in delivering outstanding guest experiences and maintaining the high operational standards that define our luxury property.

Key responsibilities

1. Oversee and manage all housekeeping operations, including staff scheduling, training, and performance management

2. Maintain high standards of room cleanliness and maintenance across all guest accommodations

3. Coordinate with the front office team to ensure seamless guest check-ins and check-outs

4. Monitor room inventory, supplies, and equipment, ensuring efficient procurement and stock management

5. Respond promptly to guest complaints and concerns, implementing corrective actions as necessary

6. Develop and implement Standard Operating Procedures (SOPs) for all room division operations

7. Conduct regular inspections and quality audits to maintain property standards

8. Lead, mentor, and supervise room division staff, fostering a positive and productive work environment

9. Prepare detailed reports on occupancy rates, maintenance issues, and departmental performance

10. Collaborate with other departments to ensure integrated and seamless guest service delivery

11. Implement cost-control measures whilst maintaining service excellence

What we're looking for

1. Minimum 5+ years of experience in hotel operations management, specifically in a room division or housekeeping management role

2. Proven experience managing large teams in a luxury or upscale hospitality environment

3. Strong knowledge of hospitality management systems and property management software (PMS)

4. Excellent leadership and staff management capabilities with a track record of developing high-performing teams

5. Exceptional attention to detail and commitment to maintaining the highest standards of cleanliness and guest comfort

6. Outstanding communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels

7. Strong problem-solving abilities and the capability to handle guest complaints with diplomacy and efficiency

8. Budget management experience and demonstrated cost-control awareness

9. Knowledge of health, safety, and hygiene regulations applicable to hospitality operations

10. Flexibility to work shifts, including evenings, weekends, and public holidays as required

11. Fluency in English is essential; knowledge of Indonesian or other languages is advantageous

What we offer

Ulu Cliffhouse offers a dynamic and rewarding work environment in one of Bali's most prestigious locations. As a contract employee, you will benefit from:

1. Competitive remuneration package commensurate with experience and qualifications

2. Opportunities for professional development and career growth within the hospitality industry

3. Exposure to luxury hospitality operations and best practices

4. A collaborative team environment with dedicated, passionate colleagues

5. Staff facilities and benefits as per company policy

6. The chance to work in a stunning beachfront location in Bali

About us

Ulu Cliffhouse is a premier luxury hospitality destination located in the heart of Kuta Selatan, Bali. We are committed to delivering exceptional guest experiences through outstanding service, world-class amenities, and a deep respect for our natural surroundings. Our property combines modern sophistication with authentic Balinese charm, attracting discerning travellers from around the world. We pride ourselves on our dedicated team of professionals who embody our values of excellence, integrity, and genuine hospitality. At Ulu Cliffhouse, we believe that every guest interaction is an opportunity to create lasting memories.

Apply now

If you are an experienced hospitality professional with a passion for excellence and a proven track record in room division management, we would like to hear from you. Please submit your CV, cover letter, and references to join our team at Ulu Cliffhouse.