Auditor (Mandarin Speaker)

We are seeking an organized, detail-oriented, and proactive Administrative Assistant to join our team. In this role, you will be the backbone of our daily office operations. You will support our management team and departments in maintaining the high standards of efficiency that our digital platform demands. The ideal candidate is comfortable working in a fast-paced environment, possesses strong communication skills, and has a keen interest in supporting a business at the intersection of technology and automotive commerce.

PT. KZMALL AUTOPARTS INDONESIA

Job Title: Middle Office Executive / Internal Auditor (Order Verification & Collection)

Department: Finance & Operations

Language Requirement: Mandarin (Putonghua) proficiency required — this role is open to Mandarin-speaking candidates only

POSITION SUMMARY

This role sits between the sales team and the finance/collection function. The Middle Office Executive is responsible for verifying the authenticity of every order placed by the sales team, coordinating with customers to confirm order details, managing payment communication via group chats, and following up on outstanding receivables until full collection is achieved.

KEY RESPONSIBILITIES

1. Order Verification

Review and audit every order submitted by the sales team from point of entry

Verify the authenticity and accuracy of each order — cross-checking customer details, product SKUs, quantities, and pricing

Flag suspicious, duplicate, or incomplete orders and escalate to management

Ensure no order is processed without proper verification sign-off

2. Customer Confirmation

Directly contact customers to confirm order details after verification

Clarify any discrepancies between what the salesperson recorded and what the customer actually ordered

Maintain a clear and professional communication trail for every order confirmed

3. Payment Coordination & Group Management

Create and manage customer WhatsApp/WeChat groups for payment notifications

Inform customers of payment methods, company bank account details, and applicable credit terms

Ensure all payment instructions are communicated clearly and documented within the group

4. Accounts Receivable & Collections

Monitor payment due dates for all active accounts

Send timely payment reminders before and on the due date

Follow up persistently on overdue accounts and escalate unresolved cases to the Finance Manager

Maintain an up-to-date collections tracker and report status to management regularly

5. Documentation & Reporting

Maintain accurate records of all verified orders, payment confirmations, and collection activities

Prepare weekly receivables and collections reports for management review

Support internal audits by providing order and payment documentation as required

REQUIREMENTS

Mandarin (Putonghua): fluent — spoken and written. This is a non-negotiable requirement as the role involves daily communication with Mandarin-speaking customers and the China-based management team

Bahasa Indonesia: working proficiency preferred

Prior experience in sales support, order management, finance operations, or collections

Strong attention to detail and ability to identify irregularities

Proficient in WhatsApp, WeChat, and basic office tools (Excel, Google Sheets)

Able to work in a fast-paced environment and manage multiple accounts simultaneously

Honest, meticulous, and able to handle sensitive financial information with discretion