Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Miranda HR is curated from Bossjob (category Teknologi & IT). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Assist customers with inquiries via phone, email, and chat.
- Resolve customer issues promptly and effectively.
- Maintain detailed records of customer interactions.
- Provide product information and support to enhance customer satisfaction.
- Collaborate with team members to improve service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred, but not required.
- Experience Level: 0–2 years of customer service experience preferred.
- Skills and Competencies: Strong communication skills and a customer-focused attitude.
- Qualities and Traits: Patience, empathy, and the ability to handle challenging situations.
- Working Conditions: Office environment with occasional overtime needed during peak periods.