Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Cullinan Group Inc. is curated from Bossjob (category Kesehatan). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Looking for your next BPO opportunity? Join our team and support leading international brands across multiple industries!
Work Location (Onsite):
- Cebu IT Park
- Mactan, Cebu
Open Accounts
- Healthcare
- Financial Services
- Video Streaming
- Travel & Cruise
- Insurance
- Retail
Salary: ?13,000 – ?21,000/month (Salary offer depends on the account, qualifications, and relevant BPO experience.)
Qualifications
- At least 6 months of International BPO/Call Center experience is required.
- Senior High School (SHS) Graduates are welcome to apply provided they have at least 2 years of BPO experience.
- High School Graduates (Old Curriculum), College Undergraduates, Associate Graduates, and College Graduates are also encouraged to apply.
- Good English communication skills.
- Basic computer navigation skills.
- Willing to work onsite in Cebu IT Park or Mactan.
- Willing to work on shifting schedules, weekends, and holidays.
What We Offer
Competitive Salary Package
Performance Incentives
Paid Training
HMO & Life Insurance
Career Growth Opportunities
Supportive and Inclusive Work Environment
Job Summary
We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist customers by addressing inquiries, resolving concerns, and delivering excellent customer service through phone, chat, or email while ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and/or outbound customer interactions professionally.
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions accurately in the system.
- Meet individual and team performance metrics, including quality and productivity targets.
- Follow company policies, procedures, and compliance standards.
- Collaborate with teammates and contribute to continuous process improvements.