Job Description
Full details about the role and requirements
Yukerja Summary
The Team Leader Desk Collection role at PT Kelola Aset Teknologi is curated from JobStreet (category Teknologi & IT). Note the work location (Tangerang Regency, Banten) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the Role
We are looking for a passionate and results-driven Team Leader – Desk Collection to lead a high-performing collection team. In this role, you will be responsible for driving team performance, developing collection strategies, coaching team members, and ensuring operational excellence while maintaining compliance with company policies.
Key Responsibilities
Lead, coach, and develop a team of Desk Collection Agents to consistently achieve collection targets.
Monitor daily team performance, productivity, attendance, and quality to ensure operational excellence.
Analyze collection performance and identify opportunities for improvement through data-driven decisions.
Conduct regular coaching, performance reviews, and one-on-one feedback sessions to improve individual and team performance.
Develop action plans for underperforming agents and monitor improvement progress.
Ensure all collection activities comply with company SOP, regulations, and quality standards.
Collaborate with Supervisor, Quality Assurance, Training, Workforce Management, and other departments to optimize collection performance.
Foster a positive, collaborative, and high-performance team culture.
Requirements
Minimum 2 years of experience as a Team Leader in Desk Collection, Fintech, Multifinance, or related industries.
Proven experience leading collection teams and achieving performance targets.
Strong understanding of collection operations, collection strategies, and regulatory compliance.
Excellent leadership, coaching, and people management skills.
Strong analytical thinking with the ability to interpret performance data and make strategic decisions.
Proficient in Microsoft Excel (Pivot Table, VLOOKUP/XLOOKUP, basic data analysis).
Excellent communication, problem-solving, and decision-making skills.
Able to work in a fast-paced, target-driven environment.
Preferred Qualifications
Experience in Collection vendor and managing late bucket collections
Experience driving performance improvement projects.
What We Offer
Competitive salary and attractive performance incentives.
Career growth opportunities in a fast-growing company.
The opportunity to make a real impact by building a high-performing collection team.