Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Trainer role at PT Berkah Giat Jaya is curated from JobStreet (category Pendidikan). Note the work location (Tangerang, Banten) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the role
We are seeking a talented and experienced Customer Service Trainer to join our team at PT. BERKAH GIAT JAYA' in Tangerang Banten. This is a contract role, and you will be responsible for providing comprehensive training and development programmes to our customer service team, ensuring they deliver exceptional service to our valued clients.
What you'll be doing
Designing and delivering engaging and effective customer service training programmes
Providing one-on-one coaching and mentoring to customer service representatives to help them develop their skills and knowledge
Monitoring and evaluating the performance of customer service team members, providing feedback and recommendations for improvement
Collaborating with the management team to identify training needs and implement solutions
Staying up-to-date with industry trends and best practices in customer service training
Maintaining detailed records and documentation of all training activities
What we're looking for
Minimum 2 years of experience as a Customer Service Trainer or in a similar role
Excellent communication and presentation skills, with the ability to engage and motivate trainees
Strong knowledge of customer service best practices and the ability to translate this into effective training programmes
Proven track record of developing and implementing successful training initiatives
Proficiency in various training methodologies and tools
Ability to work independently and as part of a team
Passion for learning and development, with a commitment to continuous improvement