Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Carryboy Phils., Inc. is curated from Bossjob (category Pendidikan). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Qualifications & Skills
- Education: Associate or bachelor's degree preferred.
- Communication: Strong verbal and written communication skills with the ability to maintain an empathetic and positive tone.
- Technical Skills: Proficiency in using computers, headsets, and CRM software (such as Zendesk or Salesforce).
- Soft Skills: Active listening, problem-solving, time-management, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Inquiry Handling: Answer incoming customer calls, emails, and live chats promptly and accurately.
- Issue Resolution: Listen attentively to customer complaints, troubleshoot problems, and provide appropriate solutions.
- Account Management: Process orders, calculate charges, issue refunds/exchanges, and update customer records.
- Product Knowledge: Maintain expert-level knowledge of the company's products or services to effectively educate customers.