Job Description
Full details about the role and requirements
Yukerja Summary
The Quality Assurance Manager - BPO Hiring role at Neksjob Philippines is curated from Bossjob (category Teknologi & IT). Note the work location (Davao del Sur, Davao, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Summary
We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality operations for a telecommunications account. The ideal candidate has extensive and recent experience in the telco industry, a proven track record in quality management, and the ability to drive performance improvements through effective coaching, analytics, and process optimization. Experience handling the AT&T program is highly preferred.
Qualifications
- At least 2–3 years of recent Telco BPO experience is required.
- Minimum of 1 year of experience as a Quality Assurance Manager.
- Experience handling the AT&T program is an advantage.
- Excellent analytical, leadership, communication, and stakeholder management skills.
- Willing to work on-site.