Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond to customer inquiries and resolve issues via phone, email, or chat.
- Provide product and service information to customers.
- Document customer interactions and maintain records of inquiries and resolutions.
- Assist in identifying and suggesting improvements to enhance customer satisfaction.
- Collaborate with team members to meet service targets and improve service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 1–3 years of experience in customer service or related field.
- Skills and Competencies: Excellent verbal and written communication skills.
- Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
- Responsibilities and Duties: Ability to work collaboratively in a team environment.
- Working Conditions: Must be able to work in a fast-paced environment.