Job Description
Full details about the role and requirements
Yukerja Summary
The Online Customer Service Representative role at Faithful Covenant Management Consultancy Services is curated from Bossjob (category Kesehatan). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond to customer inquiries via email, chat, and phone promptly and professionally.
- Provide accurate information about products and services to enhance customer satisfaction.
- Assist customers in navigating the website and troubleshooting issues.
- Record customer interactions and feedback to help improve service delivery.
- Collaborate with team members to resolve complex customer issues.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in customer service.
- Skills and Competencies: Excellent communication and problem-solving skills.
- Qualities and Traits: Empathetic, patient, and detail-oriented.
- Working Conditions: Ability to work remotely and adapt to flexible hours.