Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center Agent role at Metacom Careers is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Misamis Oriental, Northern Mindanao, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service through effective communication and problem-solving skills.
- Handle inbound and outbound calls efficiently, addressing customer inquiries and concerns.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure high-quality service delivery.
- Identify and escalate priority issues to the appropriate departments as needed.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Fresh Graduate or Student.
- Skills and Competencies: Proficient in English Language, strong customer service skills, and ability to work as a team player.
- Responsibilities and Duties: Ability to manage multiple tasks and priorities in a fast-paced environment.
- Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customer satisfaction.