Job Description
Full details about the role and requirements
Yukerja Summary
The Commercial Support Manager role at Coats Rejo Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (Pasuruan Regency, East Java) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Position Summary :
To Manage and Coordinated the order from Customer starting from Input until Delivered to the customer, Complained goods, samples and Control daily dispatch.
Responsibilities :
Order & Data Management: Ensure all Sales Orders are accurately entered into SAP on the same day POs are received, and oversee new product creation via the MDM portal.
Production & Allocation Coordination: Track orders using daily reports, coordinate daily allocation priorities with related departments.
Delivery & Logistics Monitoring: Oversee daily shipments to meet targets, coordinate with Credit Control for order releases, and work with Logistics to ensure outbound deliveries are dispatched.
Sample Orders Management: Ensure timely delivery of customer and internal samples.
Complaints & Returns Handling: Manage the end-to-end return process, ensuring QA inspects complaints, replacement threads are produced for valid claims, and Credit Notes are issued.
Team Leadership & Collaboration: Lead and supervise the Customer Service team to meet KPIs and SOPs.
Requirements :
Bachelor’s degree in Business Administration, Management, Supply Chain, Logistics, or a related field.
Minimum of 2 years of experience within manufacturing industry, preferably in a supervisory or managerial capacity.
Proven ability to manage, supervise, and develop a Customer Service or operational team to meet targets and follow SOPs.
Proficient in database analysis and data interpretation (experience with SAP or CRM systems is highly preferred).