Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Assistant role at Wintercrib Airconditioning Sales and Services Inc. is curated from Bossjob (category Kesehatan). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job description:
A Customer Service Asssitant listens to the follow-up calls our team makes to customers after a service is done. Your main job is to make sure our team is polite, helpful, and checks that the customer is 100% happy with our work.
Key Responsibilities (What you will do)
- Listen to Calls: Listen to recorded or live follow-up calls to make sure agents are friendly, professional, and following company rules.
- Score Performance: Use a simple scorecard to grade the calls and check if the agent answered all customer questions.
- Catch Problems: If a customer is still unhappy or their technical issue isn't fixed yet, report it immediately so we can fix it.
- Keep Records: Track scores and write simple reports on how the team is doing each week.
Qualifications
- Experience: At least 1 year of experience working in customer service, a call center, or as a quality reviewer.
- Skills:
- Great listening skills and an eye for small details.
- Good communication skills (friendly but clear when giving feedback).
- Basic computer skills (knowing how to use Excel or Google Sheets and call systems).
- Mindset: Patient, organized, and genuinely cares about making customers happy.