Job Description
Full details about the role and requirements
Yukerja Summary
The Front Office/Customer Service role at Queen's Tandoor is curated from JobStreet (category Perhotelan & Pariwisata). Note the work location (Badung, Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About us
PT Gauri Nandi Pawan Putra / PT Queen's Tandoor is a hospitality establishment dedicated to providing exceptional dining and guest experiences. We specialise in creating memorable moments for our guests through outstanding service, warm hospitality, and authentic cuisine. Our team is committed to delivering excellence in every interaction and maintaining the highest standards of professionalism and courtesy.
About the role
We are seeking a dedicated Front Office/Customer Service professional to join our team in Badung, Bali on a full-time basis. In this role, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring every visitor has an outstanding experience. You will be the face of PT Queen's Tandoor, managing guest interactions with professionalism, efficiency, and warmth. This position is crucial to maintaining our reputation for exceptional hospitality and customer satisfaction.
What you'll be doing
Greeting guests upon arrival with a warm welcome and professional demeanour
Managing guest check-ins, reservations, and inquiries in a timely and courteous manner
Responding to guest requests and resolving concerns promptly and effectively
Providing information about dining options, services, and local attractions to enhance the guest experience
Processing payments and maintaining accurate records of transactions
Coordinating with kitchen and service staff to ensure smooth operations and timely service delivery
Maintaining a clean, organised and welcoming front office environment
Handling telephone inquiries and managing reservation calls professionally
Addressing guest complaints with empathy and finding satisfactory solutions
Contributing to a positive team environment and supporting colleagues as needed
What we're looking for
Excellent communication skills in English and Indonesian, with additional languages being advantageous
Strong interpersonal abilities with a genuine passion for delivering outstanding customer service
Professional appearance and demeanour with a positive, friendly attitude
Ability to remain calm and composed in busy environments and handle multiple tasks simultaneously
Prior experience in front office, customer service, or hospitality roles is preferred
Basic computer literacy and familiarity with reservation systems or point-of-sale software
Flexibility to work in shifts, including evenings, weekends, and public holidays as required
Problem-solving mindset with the ability to think on your feet and make sound decisions
Strong attention to detail and excellent organisational skills
A genuine enthusiasm for hospitality and making guests feel valued
What we offer
Working at PT Gauri Nandi Pawan Putra /PT Queen's Tandoor, you will be part of a dynamic hospitality team that values professionalism, dedication, and genuine care for our guests. We offer competitive remuneration, a supportive work environment, and opportunities for career development within the hospitality industry. You will have the chance to develop valuable customer service skills whilst working in one of Bali's vibrant hospitality sectors. We are committed to supporting our team members' wellbeing and creating a workplace where everyone can thrive.
Ready to make a difference?
If you are enthusiastic about delivering exceptional guest experiences and possess the customer service qualities outlined above, we would love to hear from you. Please submit your CV and a brief cover letter explaining why you would be an excellent fit for this role. Apply now and join the PT Gauri Nandi Pawan Putra / PT Queen's Tandoor family in beautiful Bali.