Associate Director/Director of User Operations — BTSE

Job Description

Full details about the role and requirements

Yukerja Summary

The Associate Director/Director of User Operations role at BTSE is curated from Himalayas (category Marketing & Penjualan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience.

Responsibilities

Lead end-to-end user lifecycle (onboarding, activation, retention, reactivation)
Drive user data tracking, segmentation, and lifecycle insights
Design and execute retention initiatives, including campaigns, incentives, and rewards
Partner with Marketing to deliver lifecycle and engagement campaigns
Collaborate with Product and Engineering to improve onboarding and user journeys
Optimize user flows and operational processes for efficiency
Define and improve key lifecycle metrics (activation, retention, reactivation, conversion)

Requirements

8+ years of experience in user operations, growth, or lifecycle roles (fintech / crypto preferred)
Strong understanding of user lifecycle (retention, activation, engagement)
Experience with user segmentation, CRM, or lifecycle campaigns
Data-driven mindset; comfortable working with user analytics tools (e.g. Amplitude, Mixpanel, GA)
Organized, execution-focused, able to manage multiple workflows
Strong communication and stakeholder management

Nice to haves

Experience in trading platforms or digital assets
Familiar with user segmentation or lifecycle campaigns
Exposure to support tools, analytics tools, or CRM systems
Multi-lingual

Perks & Benefits

Competitive total compensation package
Various team building programs and company events
And many more! Apply and let us tell you more!

Originally posted on Himalayas

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