Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Work-1 Manpower Recruitment Services is curated from Bossjob (category Teknologi & IT). Note the work location (Mandaluyong, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide outstanding customer support via phone, email, and chat.
- Handle customer inquiries and complaints efficiently and professionally.
- Assist in maintaining customer accounts and managing data within CRM systems.
- Collaborate with various departments to resolve customer issues and improve service.
- Identify opportunities to enhance customer satisfaction and loyalty.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 1-3 years of customer service experience.
- Skills and Competencies: Strong communication skills in English; knowledge of Mandarin is a plus.
- Skills and Competencies: Proficiency in call center operations and back office support.
- Skills and Competencies: Proficient with CRM tools such as Salesforce and Shopify.
- Qualities and Traits: Excellent problem-solving abilities and a strong work ethic.
- Qualities and Traits: Strong interpersonal and organizational skills.