Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Miranda HR is curated from Bossjob (category Kesehatan). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Act as the first point of contact for customers, addressing inquiries and resolving issues.
- Provide exceptional customer service through various communication channels including phone, email, and chat.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer satisfaction and streamline processes.
- Assist in developing customer service protocols and updates.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years of customer service experience.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and a customer-oriented mindset.
- Responsibilities and Duties: Ability to handle a variety of customer issues and work under pressure.
- Qualities and Traits: Empathetic, patient, and detail-oriented individual.
- Working Conditions: Available to work in flexible shifts, including evenings and weekends.