Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Miranda HR is curated from Bossjob (category Teknologi & IT). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service through various channels including phone, email, and chat.
- Assist customers with inquiries, complaints, and product information in a professional manner.
- Document and track customer interactions and feedback to improve service quality.
- Collaborate with team members to enhance customer satisfaction and streamline processes.
- Participate in training sessions to develop product knowledge and customer service skills.
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Excellent communication skills, both verbal and written
- Qualities and Traits: Strong problem-solving skills and ability to remain calm under pressure
- Responsibilities and Duties: Ability to work independently and as part of a team