Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Support Associate (Iloilo Area) role at Cooee Inc. is curated from Bossjob (category Teknologi & IT). Note the work location (Iloilo, Western Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
POSITION SNAPSHOTS
- Night Shift | Full-time
- Full Onsite (Iloilo Office)
- Fresh graduates are welcome to apply
- Up to 2 years of customer service experience
- Experience with Kanban tools (Trello, Jira, or similar) is an advantage
- Strong English communication and Microsoft Office skills
ABOUT THE ROLE
Provide exceptional customer support for a US-based dental technology platform by assisting customers through phone, email, and chat. You'll resolve inquiries, maintain accurate documentation, and help create knowledge resources that improve the customer experience.
WHAT YOU'LL BE WORKING ON
Customer Support
- Handle customer inquiries across phone, email, chat, and other channels
- Manage support requests through to resolution
- Maintain accurate customer records and documentation
Knowledge Management
- Create and update knowledge base articles, user guides, and workflow documentation
- Help improve support resources for customers
Communication & Collaboration
- Deliver timely, professional, and customer-focused support
- Collaborate with internal teams to resolve issues and improve processes
WHAT WE'RE LOOKING FOR
- Fresh graduates or candidates with up to 2 years of customer service experience
- Experience using Trello, Jira, or other Kanban tools is a plus
- Excellent written and verbal English communication skills
- Proficient in Microsoft Office, especially Excel and Outlook
- Strong customer service and relationship-building skills
- Highly organized, detail-oriented, and proactive
- Able to multitask and thrive in a fast-paced team environment
- Willing to learn and adapt to new challenges
WHY COOEE
Join a people-first company that values meaningful connections, continuous learning, and personal growth while helping businesses thrive.
WHAT WE OFFER
- HMO on Day 1
- IT equipment provided
- Learning and development opportunities
- Weekly engagement activities
- Government-mandated benefits
Our Talent Seekers may contact you for an initial discussion Monday–Friday, 9:00 AM–4:00 PM.
If you recently applied for this role, there's no need to reapply. We are currently reviewing all applications.