Job Description
Full details about the role and requirements
Yukerja Summary
The Kinaxis Support Specialist role at Xurpas Enterprise is curated from Bossjob (category Logistik & Supply Chain). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Roles & Responsibilities
Incident Management & Resolution
? Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.
? Diagnose, troubleshoot, and resolve complex issues involving:
? Data integrity
? Kinaxis control tables
? Configuration (workbooks, scorecards, custom calculations)
? Performance issues (data loads, application speed)
? Analyze complex system logs, trace files, and application data to identify root causes.
? Manage and track incidents throughout their lifecycle, ensuring timely communication and adherence to SLAs.
System Maintenance & Optimization
? Assist with regular system health checks, performance tuning, and optimization of Kinaxis solutions.
? Collaborate with L3/Development teams to resolve critical defects and implement system enhancements.
? Support application upgrades, patches, and deployment of new functionalities.
Knowledge Management & Mentorship
? Create and maintain high-quality Knowledge Base Articles (KBAs), technical
documentation, and runbooks for recurring issues.
? Provide guidance and training to L1 support staff to improve first-call resolution rates.
Collaboration & Communication
? Communicate complex technical issues and resolutions effectively to non-technical
stakeholders.
? Act as a liaison between business users and technical development teams.
Required Skills & Qualifications
? Strong experience supporting Kinaxis RapidResponse, particularly in Supply Planning with at least 3 years of experience
? Experience in L2/L3 application support, functional consulting, or Kinaxis administration.
? Solid understanding of supply chain planning processes.
? Hands-on experience with incident management and root cause analysis.
? Strong communication and documentation skills.