Job Description
Full details about the role and requirements
Yukerja Summary
The IT Technical Support role at Top 1 Cosmetics and Skin Care Manufacturing Co. is curated from Bossjob (category Teknologi & IT). Note the work location (Bulacan, Central Luzon, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
· Technical Support:
Provide first-line support for hardware, software, and network-related issues, both remotely and in person, to employees or clients.
· Troubleshooting & Issue Resolution:
Diagnose and resolve technical issues related to desktops, laptops, printers, networking, and software applications.
· System Installation & Configuration:
Install, configure, and maintain operating systems, software, and hardware for end-users.
· User Training:
Provide guidance and training to employees on how to use company systems, software, and tools effectively.
· Network Support:
Assist in maintaining and troubleshooting the company’s network infrastructure, including routers, switches, and firewalls.
· Software & Hardware Maintenance:
Ensure software updates, patches, and antivirus definitions are current. Maintain inventory of all IT assets.
· Backup & Recovery:
Manage backup systems to ensure data integrity and implement disaster recovery procedures.
· Documentation:
Maintain records of IT issues, troubleshooting steps, and resolutions. Document procedures for common IT tasks.
· Collaboration:
Work closely with other departments and IT team members to implement new systems or technologies and ensure smooth integration.