Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at GFL Metro Communities Inc is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
- Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
- Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
- Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any).
- Assists in offering Bank Financing to clients with balance in payments.
- Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
- Assists the clients during the actual walkthroughs and turnover of units.
- Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT).
- Reports directly to the Customer Service Supervisor.
- Other duties that may be assigned from time to time or as needed.