Glints Teknologi & IT Kontrak

IT Admin Helpdesk

PT Sigma Global Teknologi

Setiabudi IDR 5.500.000 – 6.000.000 Posted 5 days ago
Location Setiabudi
Salary IDR 5.500.000 – 6.000.000
Job Type Kontrak
Country Indonesia
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Job Description

Full details about the role and requirements

Yukerja Summary

The IT Admin Helpdesk role at PT Sigma Global Teknologi is curated from Glints (category Teknologi & IT). Note the work location (Setiabudi) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Scope of work, sbb :

 Menerima panggilan dari user Head ataupun Site

 Menjawab dan menutup tiket

 Menganalisa masalah yang diajukan oleh user

 Membantu remote support

 Mengawasi Service Level Agreement (SLA) response time < 1 jam

 Mengawasi Service Level Agreement (SLA) solution time < 48 jam

 Apabila terdapat tiket dengan masalah baru yang belum terdaftar di “Knowledge

Base”, maka diwajibkan untuk membuat “Knowledge Base” baru untuk

permasalahan ini.

Sumber: Glints Updated 1 hr ago 1 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from Glints. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

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