Job Description
Full details about the role and requirements
Yukerja Summary
The Kurdish Speaker Customer Expert role at Teleperformance is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the Role
Are you a fluent Kurdish speaker looking for an exciting career adventure in Indonesia? We are seeking a dynamic and empathetic Customer Support Expert to join our growing international team. In this role, you will be the voice of our company, ensuring our Kurdish-speaking users receive top-notch service and support.
If you are a great communicator, thrive in a fast-paced environment, and are ready to relocate to beautiful Indonesia, we want to hear from you!
Key Responsibilities
Customer Handling: Manage inbound inquiries, resolve customer complaints, and provide accurate solutions through various channels (email, chat, and phone).
Issue Resolution: Troubleshoot user problems efficiently while maintaining a high level of professionalism and customer satisfaction.
Localization Support: Assist in ensuring the tone and quality of support match the cultural nuances of Kurdish-speaking users.
Data Logging: Accurately document customer interactions and feedback in the CRM system to help improve our product and services.
Collaboration: Work closely with cross-functional teams to escalate complex technical issues and follow up on resolutions.
Requirements
Language Proficiency: Original speaker or professional fluency in Kurdish (written and spoken), and a strong command of English (B2-C1 level) for internal communication and training.
Experience: Minimum of 1 year of work experience in any field (experience in Customer Service, Call Centers, Hospitality, or Sales is a plus, but not mandatory).
Mobility: Must be willing to relocate to Indonesia and work fully onsite at our office.
Skills: Strong communication skills, active listening, and a problem-solving mindset.
Tech-Savvy: Familiarity with CRM tools (like Zendesk, Salesforce) or basic office software is preferred.
What We Offer
Competitive salary and performance bonuses.
Relocation package (flights, visa sponsorship, and initial accommodation support).
Comprehensive health insurance.
A vibrant, multicultural, and inclusive working environment.
Clear career growth and development opportunities.