Himalayas Remote / WFH Teknologi & IT

Technical Support

Igloocompany

Indonesia SGD 2.000 – 2.200 Posted 23 hr ago
Location Indonesia
Salary SGD 2.000 – 2.200
Job Type · Remote
Country Indonesia
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Job Description

Full details about the role and requirements

Yukerja Summary

The Technical Support role at Igloocompany is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.

About igloo

igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.

The Role

This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime

Duties & Responsibilities

  • Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
  • Provide first-line technical support via email, chat, or Jira ticket
  • Troubleshoot and resolve technical issues and enquiries
  • Investigate and escalate complex technical problems to engineering teams when necessary
  • Document issues, resolutions, and technical processes clearly
  • Assist in onboarding users by guiding them through setup and integration processes
  • Collaborate with product and engineering teams to improve system reliability and user experience
  • Maintain up-to-date knowledge of product features and technical updates

Qualifications

  • BSc/BA in Computer Science, Engineering or a related field
  • Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
  • Basic understanding of APIs, HTTP protocols, and troubleshooting tools
  • Familiarity with logs analysis and debugging
  • Strong programming/scripting skills (e.g., Java, Python, JavaScript)
  • Good communication in English both written and verbal
Salary: SGD2000-2200

Originally posted on Himalayas

Sumber: Himalayas Updated 3 hr ago 8 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from Himalayas. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

Tips for Applying to Technical Support

  1. Read the full description and ensure your skills match before applying to Igloocompany.
  2. Tailor your CV and cover letter to keywords in the job description — especially for Teknologi & IT roles.
  3. Click Apply Now to go to Himalayas. The hiring process is entirely on the source site.
  4. Prepare an updated portfolio or LinkedIn profile if required during screening.
  5. Beware of payment requests — legitimate jobs do not charge application fees.

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