Job Description
Full details about the role and requirements
Yukerja Summary
The Claim Manager (General Insurance) role at Pasar Polis Indonesia is curated from JobStreet (category Hukum). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Key Responsibilities
Lead and manage the overall claims operations for General Insurance products.
Develop and implement claims strategies, policies, and procedures to improve efficiency and customer experience.
Oversee claim assessment, investigation, approval, settlement, and recovery processes.
Monitor claims reserves, loss ratios, and claims trends to support business profitability.
Ensure claims are processed in compliance with regulatory requirements and internal policies.
Collaborate with Underwriting, Risk Management, Legal, Reinsurance, and other stakeholders to resolve complex claims.
Manage relationships with adjusters, surveyors, investigators, workshops, hospitals, and other service providers.
Review and approve high-value and complex claims within delegated authority limits.
Analyze claims data and prepare management reports, insights, and recommendations.
Lead, coach, and develop the claims team to achieve operational excellence and service standards.
Drive continuous improvement initiatives and digital transformation projects within the claims function.
Requirements
Bachelor's Degree in Insurance, Business Administration, Law, Finance, or a related field.
Minimum 5–7 years of experience in General Insurance Claims, with at least 3 years in a managerial role.
Strong knowledge of General Insurance products, claims management, policy coverage, and regulatory requirements.
Experience handling Motor, Property, Engineering, Liability, Marine, and other General Insurance claims.
Strong analytical, negotiation, and problem-solving skills.
Excellent stakeholder management and communication abilities.
Experience in managing teams and driving performance.
Professional insurance certifications (AAIK, CIIB, ANZIIF, or equivalent) will be an advantage.