Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Experience Specialist role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Are you passionate about providing outstanding customer service and creating memorable experiences? As a Customer Experience Specialist, you will serve as one of the first points of contact for customers, ensuring every interaction reflects the premium standards of the Lexus brand. If you enjoy building relationships, solving customer concerns, and delivering personalized service, we'd love to hear from you!
Key Responsibilities
- Welcome and assist customers with professionalism, courtesy, and enthusiasm.
- Respond to customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information about products, services, promotions, and dealership offerings.
- Schedule appointments and coordinate with internal departments to ensure a seamless customer journey.
- Address customer concerns promptly and work toward timely, effective resolutions.
- Maintain accurate customer records and update information in the company's systems.
- Conduct follow-ups to ensure customer satisfaction and strengthen long-term relationships.
- Support dealership initiatives that enhance customer loyalty and overall service excellence.
- Meet quality, productivity, and customer satisfaction goals while adhering to company policies and procedures.
Qualifications
- college graduate; college undergraduates are encouraged to apply.
- Strong interpersonal, problem-solving, and organizational abilities.
- Comfortable using computers and customer management systems.
- Able to work in a fast-paced, team-oriented environment.
- Willing to work on shifting schedules, weekends, and holidays, if required.
Why Join Us?
- Competitive salary and performance-based incentives.
- Comprehensive training and career development opportunities.
- Supportive and collaborative work environment.
- Opportunities for career growth within a globally recognized luxury automotive brand.
- Be part of a team dedicated to delivering world-class customer experiences every day.
If you're passionate about customer service and ready to represent one of the world's leading luxury automotive brands, we'd love to welcome you to our team.