Customer Service (English Speaker)

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers.

Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

1. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys

2. Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.

3. Respond to shopper / auditor email enquiries

4. Quality check online reports & surveys according to set service standards

Qualifications:

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field

• Good command of the English language

• Strong attention to detail and an analytical mindset

• Excellent written and verbal communication skills

• Strong negotiation skills

• Ability to work independently and meet deadlines in a fast-paced environment

• Willing to work in day or night shift

• Preferably domiciled in Yogyakarta

Point Plus If You Have:

Experience in Customer Service and international exposure.