CX Operations Specialist

Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

Role Summary

We’re on the lookout for strategic thinkers, operationally minded collaborators, and bold innovators who thrive in fast-paced, high-impact environments. As a CX Operations Specialist within the Resource Management Office (RMO), you will play a critical role in driving the success of our Customer Experience organization by ensuring optimal alignment of resources, operational workflows and service delivery execution across Partners, Professional Services and Education Services.

This role goes beyond traditional resource planning by combining program management with hands-on operational execution. You will help scale delivery operations, improve internal processes and ensure seamless customer experiences by balancing high-level planning with day-to-day operational responsibilities such as license fulfillment and queue management.

You will serve as a central partner to Delivery Managers, Project Leaders, Partner Coordinators, and CX Operations teams by proactively identifying risks, optimizing capacity and ensuring operational excellence across all touchpoints.

Key Responsibilities

• Lead the end-to-end coordination and strategic assignment of licenses for select partners.
• Maintain and manage an inbound request queue.
• Partner closely with Education Services to mitigate risks related to process and administrative tasks.
• Audit existing partner program attainment and offer recommendations for areas of improvement based on partner readiness.
• Drive continuous improvement inworkflows, documentation standards, queue management and overall operational efficiencies.
• Contribute to initiatives that support resource scalability, partner engagement and long-term delivery planning.
• Collaborate cross-functionally with CX, Sales, Support, and Operations teams to ensure alignment and seamless execution across the customer lifecycle.

Qualifications

• 2-3 years of experience in program management, resource planning, delivery operations, CX operations, project coordination or a related role within a services or SaaS organization.
• Proven track record of managing cross-functional stakeholder relationships and balancing multiple priorities with a strategic and operational mindset.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed recommendations.
• Experience with scheduling, CRM or project management tools (e.g., FinancialForce, Asana, Salesforce or similar platforms).
• Hands-on experience with operational processes such as queue management, ticket triage or fulfillment workflows is highly desirable.
• Exceptional organizational skills with strong attention to detail, time management and execution excellence.
• Excellent communication skills and a collaborative, team-first attitude.
• Experience working in a global, fast-paced, and dynamic environment is preferred.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

Originally posted on Himalayas