Job Description
Full details about the role and requirements
Yukerja Summary
The WFM Analyst - Genesys Experience role at Teleperformance is curated from JobStreet (category Teknologi & IT). Note the work location (Kuta, Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Teleperformance Indonesia is on the lookout for WFM Analyst - Genesys Experience to join our Customer Support Operations in Bali. In this role, you will manage the full spectrum of workforce management activities, from forecasting and capacity planning to scheduling, real-time management.
If you're familiar with Genesys CX Tools, like to tinker with data, and turning it into actionable insights, we'd love to hear more from you
Requirements
Minimum education: Diploma (D3) or above
Experience using Genesys Satellite or Genesys Experience is a must
Strong understanding of workforce management (forecasting, scheduling, real-time monitoring)
Fluent in English (spoken & written)
Willing to work shifts
Able to join as soon as possible
Willing to be placed in Bali
Responsibilities
Perform forecasting and scheduling to ensure optimal staffing
Monitor real-time performance and make adjustments as needed
Analyze workforce data and provide insights & reports
Collaborate with operations team to improve service level and productivity
Maintain accuracy in WFM tools and reports
What We Offer
Competitive salary
Dynamic working environment
Opportunity to grow in a global company