Job Description
Full details about the role and requirements
Yukerja Summary
The Asisten Manejer/ Koordinator Operasional (Contact Center Banking) role at PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang is curated from JobStreet (category Keuangan & Perbankan). Note the work location (Semarang, Central Java) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About PT. Infomedia Nusantara:
PT. Infomedia Nusantara is a subsidiary of PT Telkom Indonesia, specializing in Business Process Outsourcing (BPO) with core services in Customer Relationship Management (CRM) and Shared Service Operations (SSO). Infomedia manages business processes for 600+ companies across multiple industries and holds approximately 53% market share in Indonesia’s contact center industry, making it the market leader nationwide. [infomedia.co.id]
With 22+ years of experience managing large-scale contact centers, Infomedia has transformed into a Digital CX Partner, offering modern digitalized BPO solutions such as omnichannel contact centers, data management, digital marketing, and cloud-based business services.
Job Descriptions:
Lead and manage daily banking contact center operations.
Oversee financial performance and ensure operational profitability.
Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
Provide insightful operational and analytical reports to support strategic decisions.
Full handling operational Call Center Team (Team Leader and Agent)
Make sure to achieve KPI (QA, Ticket Accuracy, SL, ATT, QM Score, SCR, Sales Inbound Cross-selling & Upselling)
Requirements:
5–7 years of experience in a BPO. In fintech or banking contact center environment (must-have).
3–5 years of operational management experience in Banking/ Fintech Contact Center
Strong leadership experience managing large-scale teams (more than 50 members) with client-facing responsibilities
Experience in leading Inbound Call Center or Telemarketing
Strategic thinker with strong execution capability
Proven experience in team building and managing operational, organizational, and financial functions
Demonstrated ability to coach and develop team members
Holds an accredited contact center industry certification (local or international)
Expert Ms. Office (Ms. Excel & Ms. Power Point)
Placement in Semarang but willing to be relocated to Jogja if it's needed
Reporting Line:
- External: Client
- Internal: Head of Department & Vice President