Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center Agent role at Focal Search Pte Ltd is curated from Himalayas (category Kesehatan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
- 5.5 days a week
- Mon-Fri 9am-6pm
- Half day on Saturday or Sunday (WFH)
Benefits:
- Medical and Dental benefits
- Employee discount
- 14 days of Annual Leave
Supplemental Pay:
- Commission pay
- Performance bonus
Responsibilities:
- MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
- Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
- Manage a large amount of queries in a fast-paced workplace.
- Book patients in the clinic.
- Utilization of the Clinical Management System
- Providing customers with information about dental procedures.
- Establish trusting relationships through open and interactive conversation.
- Identify and assess patient requirements to ensure satisfaction.
- Greet customers and understand their problem or purpose for contacting.
- Collaborate with the customer service manager to guarantee effective service delivery.
- Generate basic reports on patient bookings and follow-up.
Originally posted on Himalayas