Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center role at Electronic City Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Call Center Responsibilities:
Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Call Center Requirements:
Minimum of Bachelor's degree
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired
Willing to work SHIFTING