Live Chat Support Specialist — Magic

Job Description

Full details about the role and requirements

Yukerja Summary

The Live Chat Support Specialist role at Magic is curated from Himalayas (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

Key Responsibilities

Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information

Qualifications

1 year live chat experience
Strong English communication skills, both verbal and written
Can work 40 hours a week during US business hours, must be open to shifting schedule
No other commitments, can start ASAP
Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset

Benefits

100% work-from-home setup
Hands-on support
Training opportunities

Originally posted on Himalayas

Tips for Applying to Live Chat Support Specialist

Read the full description and ensure your skills match before applying to Magic.

Tailor your CV and cover letter to keywords in the job description — especially for Kerja Remote roles.

Click Apply Now to go to Himalayas. The hiring process is entirely on the source site.

Prepare an updated portfolio or LinkedIn profile if required during screening.

Beware of payment requests — legitimate jobs do not charge application fees.