Job Description
Full details about the role and requirements
Yukerja Summary
The In-house Collector Staff role at Asia Peopleworks Inc. is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Responsibilities:
- Customer Service and Collections Handling
- Inbound and Outbound Call Management
- Customer Inquiry Resolution and Complaint Handling
- Account Information Accuracy and Timely Processing
- Effective Communication (Calls, Email, Helpdesk)
- Internal Coordination and Team Collaboration
- CRM Monitoring and Escalation Management
- Call Documentation and Records Management
- Data Encoding and Records Updating (CIS Handling)
- Debit/Credit Memo Preparation
- Payment Arrangement Recommendation and Account Endorsement
- Delinquent Account Handling and Fraud Escalation
- Risk Identification and Reporting
- Collection Target Achievement and Service Compliance
Qualifications:
• Graduate of any 4-year Business course or any related field
• Fresh graduates
• Strong active listening and problem-solving skills
• Excellent customer service orientation
• Communication skills
• Critical Thinking