Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Advocate role at GROW Vite is curated from Bossjob (category Marketing & Penjualan). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
- Handles Outpatient Approvals to support the spill over of calls from the call centers.
- Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols of Philcare from the captured requests of members and affiliated providers on the various digital channels
- Provides resolution on members concerns or encountered issues that may result to complaint.
- Occasional call outs to the Philcare affiliated Providers requesting for call back for LOA issuance and availment related concerns
- Other tasks that may be assigned by the Department and Division Head