Job Description
Full details about the role and requirements
Yukerja Summary
The Career Support Group Manager role at TigerUX is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
The Career Support Group Manager oversees performance, quality, and scalability of the function, managing leaders, improving systems, aligning with global objectives, and developing future leaders.
RESPONSIBILITIES
• Own function-level KPIs including placements, quality, and productivity.
• Translate business goals into execution plans and targets
• Monitor trends, risks, and opportunities and take corrective action.
• Lead and develop Career Support Leads, Specialists and Associates.
• Conduct structured performance reviews and talent planning.
• Build leadership readiness and succession capability.
• Own workflows, standards, and escalation models.
• Identify systemic issues and implement scalable improvements.
• Partner with cross-functional leaders on operational alignment.
• Serve as the primary PH Career Support contact for leadership.
• Provide regular reporting with insights and recommendations.
QUALIFICATIONS
• Bachelor’s degree required.
• 5+ years of experience in recruitment operations, RPO, contact center leadership, or
• client-facing workforce management.
• Proven leadership experience managing team performance, client relationships, and candidate coordination in high-volume environments.
• Strong stakeholder management skills, adept at handling clients and candidate escalations.
• Analytical, adaptable, and skilled at driving team performance and service quality.
WORK SET-UP
• Monday – Friday | Night Shift (DST Dependent)
BENEFITS
• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential