Job Description
Full details about the role and requirements
Yukerja Summary
The Tier 2 Support Analyst - Accounts role at Keyloop is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Role Overview
Provision of an excellent support service is critical to the achievement of Keyloop's strategic plans for growth and profitability. The Tier 2 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
What You Will Do
Take end-to-end responsibility for the resolution of key cases, responding to customers, communicating and collaborating with team members, documenting solutions, and reporting issues.
Why It Might Be a Fit
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Requirements
- Understanding and familiarity with accounting terms and concepts
- Ability to efficiently plan and prioritise workload to meet deadlines
- Expertise or knowledge relating to a specified Keyloop product / module
- High level of investigation, analytical, problem solving and trouble shooting skills
- Excellent communication skills – both verbal and written
- Knowledge and understanding of customer expectations
- Ability to influence and overcome objections and de-escalate potentially critical customer situations
- Ability to interact with multiple levels of Keyloop customers and internal partners
- Ability to explain complex problems, issues and accounting concepts in simple terms
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts
- Opportunities for career growth and development
- Training and support to try new things and adapt to quick changes
Originally posted on Himalayas