Job Description
Full details about the role and requirements
Yukerja Summary
The Online Listings & Customer Support Specialist (Fully Remote - Work from home) role at Holiday Nelson Limited is curated from Bossjob (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
FULLY REMOTE JOB - WORK FROM HOME
We're looking for a reliable and detail-oriented Online Listings & Customer Support Specialist to join our growing remote team.
In this role, you'll manage online property listings, assist customers throughout the booking process, and support daily operations to ensure a smooth experience for both guests and internal teams. If you're organised, proactive, and enjoy working in a fast-paced digital environment, we'd love to hear from you.
Responsibilities
- Create, update, and optimise online listings across multiple platforms
- Ensure listing content is accurate, consistent, and up to date
- Respond to customer enquiries via email, chat, and messaging platforms
- Assist customers throughout the booking process and help resolve any issues
- Monitor listing performance and suggest improvements when needed
- Maintain accurate records and administrative documentation
- Support daily operational and coordination tasks
- Work closely with the team to improve processes and customer satisfaction
Requirements
- Intermediate to advanced English (written and spoken)
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to work independently and manage multiple tasks efficiently
- Comfortable using online tools, booking platforms, and digital software
- Previous experience in customer support, administration, virtual assistance, or digital operations is an advantage
- Experience managing online listings or marketplace platforms is a plus
What We Offer
- 100% remote position
- Flexible working hours
- Competitive salary
- Long-term career opportunities
- Friendly and supportive international team
- Ongoing training and professional development