Head of Market Conduct and Fraud

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Responsibilities:

• Develop and implement market conduct & fraud program
• Provide coaching and leadership to the Market Conduct & Fraud Team and monitoring their performance on day-to-day activities, including fraud case investigations and handling, and related advisory activities
• Lead technology and process related initiatives to optimize Market Conduct & Fraud Compliance processes for improved risk management and efficiency
• Assess and manage risks related to market conduct & fraud, and implement strategies to minimize potential issues
• Provide periodic management reporting on the Market Conduct & Fraud Program status, including its effectiveness, efficiencies and sustainability, and escalate significant matters in a timely manner
• Provide guidance on Market Conduct & Fraud Compliance related matters to the business, compliance partners and other functional partners
• Provide advice and support to the business for establishing and maintaining relevant procedures to deter, monitor and report fraud activities and ensure appropriate compliance oversight on fraud-related day-to-day business processes
• Monitor activities to ensure compliance with market conduct rules and fraud
• Fraud detection, prevention, investigation and reporting
• Work closely with the Compliance Monitoring and Testing Team to ensure an appropriate Market Conduct & Fraud monitoring and testing program is in place to evaluate the effectiveness, efficiencies and sustainability of the market conduct and fraud program
• Manage regulatory and internal audit reviews of the market conduct & fraud program

• Strong management ability with demonstrated experience managing a team
• Direct experience in building and managing a compliance program covering market conduct and fraud, including managing technology solutions and applying data analytics for insight into risks and trends
• In-depth understanding of Market Conduct and Fraud current developments and risk mitigation techniques
• In-depth working knowledge of Market Conduct and Fraud governing legislation, related regulations, guidelines and best practices
• Expert knowledge of financial services industry market conduct & fraud compliance issues and regulatory focus
• Expert ability to identify market conduct & fraud risks
• Understanding of risk assessment methodology
• Integrity to do the right thing under difficult circumstances and ability to make reasonable, principled and practical decisions
• Strong verbal and written communication, interpersonal and teamwork skills
• Ability to work effectively with persons at all levels in the organization
• Ability to operate and succeed in a complex and fast-changing environment
• Aptitude and interest to transform through technology solutions

• Minimum of 8 years of progressive experience in compliance, governance, or risk management in the financial services industry, including at least 5 years of experience in Market Conduct and Fraud Compliance
• Post-secondary education; preferably a degree in Statistic, Law, Finance or other relevant advanced degree or certifications (e.g., CFE)
• Demonstrated experience and understanding of Market Conduct and Fraud Compliance risk management principles and risk-based compliance programs related to the financial services industry
• Proven supervisory or team leadership experience

Posting End Date:
10/07/2026